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Booking Terms

Terms & Conditions

ROYALSKY TRAVELS TECHNOLOGY PVT. LTD. 

OFFICIAL TERMS, CONDITIONS AND GUEST POLICIES 

CIN: U63090GJ2025PTC150000 | GSTIN: 24DLVPB0701E1ZL | DPIIT / Startup India Recognised Official Portal: www.royalskytravels.in | Official Email: support@royalskytravels.com / royalskytravels140@gmail.com Helpline: +91 98240 82506 / +91 96243 12506

Legal Acceptance: Welcome to RoyalSky Travels (operated by RoyalSky Travels Technology Private Limited). By accessing our website, browsing our platform, using any of our services, or confirming a booking through us, you expressly agree to comply with and be legally bound by the following Terms & Conditions, Privacy Policy, and statutory regulations. Please review them carefully before making reservations.

  1. GENERAL TERMS & SCOPE OF SERVICES Ecosystem Scope: RoyalSky Travels operates as a technology-driven hospitality network, direct tour operator, and travel aggregator platform headquartered in Satellite, Ahmedabad, Gujarat. Service Classification: Our inventory comprises: (1) Direct partner properties contracted with RoyalSky Travels, and (2) Global accommodations, flights, and travel products integrated via verified third-party B2B aggregators and APIs (including TBO distribution networks). Service Range: We provide travel fulfillment including domestic and international flight bookings, hotel reservations, customized tour packages, corporate business travel, transportation logistics, and visa facilitation. Third-Party Conditions: All services remain subject to availability and the specific operational terms, rules, and tariffs of respective airlines, partner hotels, aggregators, transport operators, and government authorities. Mandatory Prior Consent: Clicking 'Submit', 'Confirm Booking', or completing payment constitutes irrevocable legal consent to all operational guidelines and policies stated herein.

  2. BOOKING, PASSENGER DATA & CONFIRMATION Voucher Confirmation: A reservation is officially confirmed only upon receipt of the requisite payment and issuance of a formal booking voucher by RoyalSky Travels. Dynamic Availability: Prices and room/flight seat availability remain dynamic and subject to variation until payment capture and voucher dispatch. Passenger Accuracy: Customers bear full responsibility for providing complete and accurate passenger details matching exactly with valid government photo identification. Customer Liability: Any financial loss, amendment fees, re-ticketing charges, or check-in rejections resulting from erroneous or incomplete passenger information shall be borne solely by the customer.

  3. PAYMENT TERMS, TAXES & GST INVOICING Payment Timelines: Customers must settle payments in accordance with the schedules communicated during reservation. Non-payment within stipulated timeframes may lead to automated booking cancellation. GST Compliance: All bookings attract applicable Goods and Services Tax (GST), banking fees, and transaction charges. Standard 18% GST invoices are issued under GSTIN: 24DLVPB0701E1ZL, enabling Input Tax Credit (ITC) for eligible corporate accounts. Zero Hidden Charges: Direct partner hotels and booking channels contractually warrant transparent tariffs—unauthorized utility charges, offline markups, or surprise checkout surcharges are strictly prohibited.

  4. CANCELLATION TIMELINES & REFUND PROTOCOL Standard Free Cancellation: For hotel properties eligible for free cancellation, guests may cancel bookings up to 24 hours prior to the scheduled check-in date (calculated against standard 12:00 PM check-in) to receive a 100% full refund with zero cancellation penalty. Late Cancellation (< 24 Hours) & No-Show: Cancellations made within 24 hours of scheduled check-in, or failure to arrive (no-show), will incur a standard 1-night room retention charge. Third-Party API & Non-Refundable Deals (Including TBO): Accommodations and rates booked under promotional non-refundable tiers or third-party aggregator APIs (such as TBO) are strictly subject to the specific property's cancellation rules and timelines displayed at checkout. Non-refundable inventory cannot be cancelled, amended, or refunded once confirmed. Flight & Tour Packages: Cancellations for flights and tour packages remain governed strictly by airline fare rules, supplier matrices, and non-refundable logistics tiers. Refund Processing Window: Approved refunds are remitted automatically back to the original source of payment within 5 to 7 business days following partner/aggregator confirmation.

  5. HOTEL STAY STANDARDS, CHECK-IN TIMINGS & UNFULFILLED RESERVATIONS Standard Timings: Standard check-in time across partner properties is 12:00 PM (Noon), and standard check-out time is 11:00 AM. Early Check-In Policy: Arrivals between 1:00 AM and 8:00 AM incur early check-in fees as per property policy. Morning check-in between 8:00 AM and 12:00 PM remains subject to room availability at the front desk's discretion. Room Unavailability & Overbooking Resolution: If a confirmed reservation cannot be accommodated by the property due to overbooking, mechanical failure, or emergency maintenance, the property/platform will provide an alternate room category where possible, or RoyalSky Travels will issue an immediate 100% full refund without deduction. Deficiency Resolution: Any serious room deficiency or hygiene concern must be notified to the property front desk and our customer support desk immediately upon check-in with supporting media for verification and prompt assistance.

  6. MANDATORY GOVERNMENT PHOTO IDENTITY VERIFICATION (KYC) Statutory KYC Notice (Under Sarai Act, 1867 & Bharatiya Nyaya Sanhita): • Mandatory Physical Check-In: Every adult guest must present an original, valid government-issued photo ID at the front desk prior to room allotment. • Approved Identity Proofs: Indian or International Passport, Voter ID Card (Election Commission of India), Valid Driving License, or valid government photo identity document. • Strictly Prohibited Document: PAN Card is NOT accepted as a valid proof of identity or address for hotel check-in under statutory hospitality regulations. • Identity Fraud Warning: Impersonation, presenting forged credentials, or using another individual's identity is a cognizable criminal offense subject to immediate police reporting.

  7. VISITOR POLICY & ANTI-TRESPASSING SECURITY REGULATIONS Permitted Room Occupants: Only individuals registered on the primary booking voucher are authorized to occupy guest rooms. Outside Visitor Regulation: Outside visitors are strictly prohibited from entering guest rooms without prior front-desk authorization. Approved visitors must present valid government photo ID and register at reception. Overnight Stay Prohibition: Outside visitors are strictly prohibited from staying overnight after 10:00 PM without undergoing formal check-in and settling applicable extra-occupant tariffs. Anti-Trespassing Enforcement: Stealth access, unauthorized entry, or harboring unverified third parties constitutes unlawful trespassing under municipal innkeeper laws, authorizing immediate termination of stay without refund.

  8. PROHIBITED SUBSTANCES, UNLAWFUL CONDUCT & ZERO-TOLERANCE POLICY Narcotics & Controlled Substances: Possession, consumption, or distribution of illegal narcotics or psychotropic substances is strictly prohibited under the NDPS Act. Illicit Alcohol: RoyalSky Travels operates under the laws of Gujarat. Storage, distribution, or consumption of illicit liquor in dry states is strictly banned under the Gujarat Prohibition Act. Immoral Activities: Commercial sex work, gambling, or human trafficking across partner properties triggers instant booking termination without refund and immediate handover to police authorities under the ITPA Act. Cyber & Payment Fraud: Chargeback manipulation, fraudulent claims, payment gateway abuse, or defamatory smear reviews will be prosecuted under the Information Technology Act, 2000 and civil recovery laws.

  9. FLIGHT BOOKINGS & TICKETING REGULATIONS Aggregator Role: RoyalSky Travels operates as a ticketing aggregator under DGCA guidelines. The contract of carriage remains directly between the traveler and the operating airline. Operational Non-Liability: RoyalSky Travels bears no liability for flight delays, cancellations, schedule adjustments, lost baggage, or denied boarding resulting from airline operations, technical issues, or air traffic directives. Traveler Obligation: Travelers must complete mandatory web check-in and report at airport departure gates within airline deadlines with valid travel documentation.

  10. VISA ASSISTANCE & TRAVEL DOCUMENTATION DISCLAIMER Procedural Facilitation: Visa assistance provided by RoyalSky Travels is strictly limited to procedural guidance, document verification, and submission facilitation. Sole Sovereign Discretion: RoyalSky Travels does not guarantee visa approvals. Issuance remains at the sole sovereign discretion of the respective embassy, consulate, or immigration department. Non-Liability & Fees: RoyalSky Travels bears no responsibility for visa rejections, consular delays, or sudden regulatory revisions. All visa facilitation fees and statutory government application charges are 100% non-refundable. Passport & Documentation Validity: Travelers are solely responsible for holding passports valid for at least 6 months from travel date, along with requisite transit visas and health documentation.

  11. CUSTOM TOUR PACKAGES & ITINERARY DISCLOSURES Clear Inclusions / Exclusions: Detailed inclusions and exclusions are documented in final quotation schedules prior to booking confirmation. Incidental Expenses: Personal incidentals, discretionary gratuities, baggage surcharges, unlisted meals, and optional activities are payable directly by the traveler. Itinerary Adjustments: Tour operators reserve the right to alter sequences or routes to accommodate regional weather conditions, roadblocks, transit safety, or government advisories.

  12. FORCE MAJEURE (UNFORESEEN CIRCUMSTANCES) RoyalSky Travels Technology Private Limited shall not be liable for any failure, cancellation, or alteration of travel arrangements resulting directly or indirectly from Force Majeure events beyond reasonable control, including natural disasters, extreme weather, epidemics, pandemics, government restrictions, airspace closures, strikes, armed conflicts, or civil unrest.

  13. LIMITATION OF LIABILITY & LEGAL INDEMNITY Digital Intermediary Status: RoyalSky Travels operates as a digital marketplace intermediary under Section 79 of the Information Technology Act, 2000. We are not liable for independent third-party service provider defaults, aggregator system sync failures, personal injuries, or property damage occurring during transit or hotel stays. Liability Ceiling: To the maximum extent permitted by applicable Indian law, platform liability for any verified claim shall not exceed the transaction convenience fee or margin retained by RoyalSky Travels for that specific booking. Customer Indemnity: Customers agree to defend, indemnify, and hold harmless RoyalSky Travels, its directors, and affiliates against all claims, fines, or damages resulting from the customer's violation of these terms or statutory laws.

  14. STATUTORY COMPLIANCE & EXCLUSIVE JURISDICTION Statutory Framework: These Terms & Conditions comply with the IT Act 2000, DPDP Act 2023, Consumer Protection Act 2019, and the Sarai Act 1867. Governing Law: All bookings, agreements, and transactions are governed exclusively by the substantive laws of India. Exclusive Dispute Jurisdiction: Any dispute, claim, or legal action arising out of or in connection with these terms shall fall under the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.

Customer Legal Confirmation & Booking Declaration • Final Acceptance: By clicking 'Confirm Booking' or completing payment, the customer solemnly declares having read, understood, and agreed to all 14 sections above, including standard cancellation timelines, supplier/API fare rules, mandatory government photo ID KYC norms (PAN Card prohibited), and Ahmedabad court jurisdiction.

• Contact & Helpdesk: Customer Support: support@royalskytravels.com | royalskytravels140@gmail.com Helplines: +91 98240 82506 / +91 96243 12506 Web Portal: www.royalskytravels.in Corporate Address: M-12/140 Sangh Mitra Flats, Opp. Keshavbaug Capital, Near Asapalav House, Satellite, Ahmedabad - 380015, Gujarat, India